Hire Remote Workers for SaaS Companies
South African remote workers handle customer support, sales, and day-to-day ops. Your developers code. Your founders build. They manage the rest.
Scale Your SaaS Business Smarter
Let HireSava remote workers handle your operations. This lets your core team focus on product and growth.
Tech-savvy professionals experienced with SaaS platforms and CRM systems like Salesforce, HubSpot, and Pipedrive
Customer support specialists who can handle technical inquiries and provide excellent user experience
Sales development representatives skilled in lead qualification, prospecting, and pipeline management
Data analysts who can track metrics, create reports, and provide insights for business growth
Content creators who can produce documentation, tutorials, and marketing materials for your software
Operations specialists who streamline processes and improve efficiency across your SaaS business
Types of Roles for Every SaaS Use Case
Example Roles
Why South Africa is the Engine Room for Global SaaS
South Africans speak native-level English. This is non-negotiable for customer success. They can hop on a Zoom call or handle a complex ticket without a script.
The time zone (GMT+2) is perfect for "Follow the Sun" support. They clear the queue while your US team sleeps. You wake up to inbox zero.
They are tech-natives. They know how to use Salesforce, Jira, and Intercom. You don't have to teach them the basics of SaaS.
Devon
SaaS Customer Success Manager
WORK EXPERIENCE
Senior CSM at TechStart
Mar 2021 - Present
Reduced churn by 12% and managed 50+ enterprise accounts directly.
Support Lead at CloudCo
Jan 2018 - Feb 2021
Managed ticketing workflows and built the help center documentation.
EDUCATION
B.Com Information Systems
University of Cape Town • 2014 - 2017
CORE COMPETENCIES
Current Status: Available for Immediate Hire
Meet Devon: Customer Success Manager
Devon starts at 8:00 AM SAST. He checks Intercom for urgent tickets from the US night shift. He clears the backlog in an hour.
Mid-morning, he runs onboarding calls for new users in Europe (same time zone). He walks them through the platform and sets up their accounts.
After lunch, he digs into churn data. He identifies at-risk accounts and sends personal check-in emails. He updates the product team in Jira on a recurring bug.
Example Tasks That Our SaaS Remote Workers Handles
Business Development Support
- •Researching potential clients (ICPs) and new opportunities.
- •Building and maintaining prospect lists in your CRM.
- •Setting up and coordinating sales demos and follow-ups.
- •Managing and updating your CRM with client interactions.
User Feedback Collection
- •Designing and sending user feedback surveys.
- •Analyzing app store reviews, support tickets, and social media.
- •Creating reports that show key user insights.
- •Tracking feature requests to help prioritize improvements.
CRM Management
- •Managing your sales pipeline and tracking deal progress.
- •Creating automated follow-up sequences to nurture leads.
- •Generating detailed reports on sales performance.
- •Segmenting contacts for targeted marketing campaigns.
Client Onboarding
- •Collecting and verifying new customer documentation.
- •Setting up new client accounts in your platform.
- •Coordinating welcome calls and initial training sessions.
- •Processing compliance paperwork.
Calendar & Meeting Coordination
- •Managing complex executive calendars and scheduling.
- •Coordinating meetings across multiple time zones.
- •Preparing and distributing meeting agendas and follow-ups.
- •Setting up virtual meeting spaces.
Product Development Support
- •Conducting market research and competitive analysis.
- •Organizing and documenting product requirements.
- •Managing product feedback and feature requests.
- •Coordinating beta testing and user testing.
The SaaS Stack They Know
They are ready to plug into your existing workflow.
Salesforce & HubSpot
Managing pipelines, contacts, and automations.
Zendesk & Intercom
Handling tickets, live chats, and help center articles.
Jira & Linear
Tracking bugs and updating product tickets.
Slack & Teams
Communicating with the team and managing notifications.
Gong & Chorus
Analyzing sales calls for insights and coaching.
Notion & Coda
documenting SOPs and managing internal knowledge.
How to Manage Remote SaaS Ops
SaaS moves fast. Here is how to keep your remote team in sync.
Tiered Support
Use them for Tier 1 issues. Let them filter the noise. Escalate only the real bugs to your dev team.
Daily Standup
Meet for 15 minutes. Discuss blockers. Keep it fast. SaaS changes every day, so stay aligned.
Playbooks
If it's not written down, it doesn't exist. Use Notion or Loom to document every process. It enables scale.
Metric Obsession
Track everything. CSAT, Response Time, Churn. South Africans are data-driven and hit their targets.
One Team
Include them in your All-Hands. Give them swag. Make them feel like part of the mission, not just a vendor.
Start Hiring Today
Ready to build your elite remote team?
Start Hiring TodayZero Risk: Pay $0 if you don't hire anyone.
How it works?
HireSava.com is the easiest way to hire remote talent from South Africa. 3 easy steps to hire your dream talent.
Post a job
Let talented workers come to you by posting a job.
- Describe the role, skills required, and other details.
- Add screening questions to filter candidates based on your unique criteria.
- Select from our job packages to boost visibility and attract the best candidates.
Review applications
Sort through qualified candidates and find your perfect match.
- Review detailed profiles and work history.
- Filter candidates based on skills and experience.
- Shortlist top candidates for interviews.
Hire and start working
Connect with your chosen candidate and begin your collaboration.
- Message candidates directly through our platform.
- Conduct interviews and finalize terms.
- Start working together immediately.
Simple, monthly pricing.
Hire talent directly with no markups
Cancel when done recruiting.
Hire great talent or we'll give your money back. It's better than a "free trial."
Pro
$69/mo
- Create 3 job posts per month
- 14 day job expiration
- Unlimited applications per job
- Message candidates
- View contact details
- Access candidate resumes
Cancel easily anytime. No hidden fees.
Premium
$99/mo
- Create 5 job posts per month
- 30 day job expiration
- Unlimited applications per job
- Message candidates
- View contact details
- Access candidate resumes
- AI features
Cancel easily anytime. No hidden fees.
GUARANTEE
100%
100% Money Back Guarantee.
If you don't find someone great, we'll give you your money back.
NO CONTRACTS. NO COMMITMENTS. NO EXTRA FEES. NO SALARY MARKUPS. CANCEL SUBSCRIPTION AT ANYTIME.