Hire Remote Workers for Insurance Agencies
South African remote workers handle policy management, claims processing, and client support. Your licensed agents focus on sales and high-value client relationships.
Risk Mitigation and Efficiency for Insurance Agencies
Let HireSava remote workers manage your administrative-heavy tasks. This frees your licensed agents to focus on sales and building client relationships.
BPO-trained workforce with experience in data security and compliance requirements
Skilled in handling sensitive information with professionalism and confidentiality
Experience with insurance-specific software and CRM systems
Can handle non-licensed tasks efficiently, freeing agents for high-value work
Cost-effective model allows agencies to scale support without increasing overhead
Types of Roles for Every Insurance Use Case
The Insurance Ops Advantage
South Africa has a massive BPO sector specifically servicing global insurance firms. You can find talent already trained in US/UK policy structures and familiar with the rigors of underwriting support.
They act as your "Middle Office." They handle the paperwork, the data entry, and the initial claims intake. Your licensed producers stay focused on selling and advising.
Compliance is part of the culture. They are used to strict data privacy laws (POPIA) which mirror GDPR. Your client data stays safe.
Sipho
Claims Processing Specialist
WORK EXPERIENCE
Claims Admin at Global Insurer (SA Branch)
2019 - Present
Processed 50+ claims per week, checking for fraud flags and completeness.
Customer Service Rep at Auto Insurance Co
2017 - 2019
Handled inbound policy inquiries and renewal retention calls.
EDUCATION
Higher Certificate in Insurance
Milpark Education • 2016
CORE COMPETENCIES
Current Status: Available for Immediate Hire
Meet Sipho: Claims Processing Specialist
Sipho logs in at 1:00 PM SAST (7:00 AM EST) to overlap with his US agency. He reviews new FNOLs (First Notice of Loss) submitted overnight.
He spends the afternoon calling policyholders to gather missing documents and uploading photos to the agency management system.
Before signing off, he prepares a summary of all active claims for the licensed adjuster, ensuring they have everything needed to make decisions the next morning.
Example Tasks That Our Insurance Remote Workers Handle
Policyholder Services
- •Acting as first point of contact for policy details, billing, and coverage inquiries
- •Assisting with late payment, renewal, and cancellation calls
- •Reviewing and verifying customer applications for completeness
- •Managing and maintaining the book of business and client data in CRM
Claims Processing Support
- •Assisting clients with initial filing and tracking of new claims
- •Gathering required documentation (photos, reports, forms) from policyholders
- •Automating initial claims assessment by asking qualifying questions
- •Processing claims documentation and providing status updates to clients
Underwriting & Quoting Support
- •Processing and reviewing new insurance applications for completeness
- •Evaluating policy details and basic risk factors based on guidelines
- •Generating accurate quotes for potential clients using agency software
- •Ordering supporting documentation such as credit reports or fraud alerts
- •Monitoring for compliance with industry regulations and company standards
Agency Growth & Marketing
- •Identifying and prospecting potential leads from various sources
- •Scheduling follow-up calls, meetings, and policy reviews for licensed agents
- •Analyzing customer data to identify cross-sell and upsell opportunities
- •Managing digital marketing campaigns, social media, and email newsletters
The Insurance Stack They Know
From legacy systems to modern CRMs, they adapt quickly.
Applied Epic & Vertafore
Managing agency management systems (AMS) effectively.
Guidewire & Duck Creek
Handling claims and policy administration.
Salesforce & HubSpot
Tracking leads and managing client relationships.
Microsoft 365 & Excel
Managing renewals lists and data reporting.
RingCentral & Zoom
Handling client calls and internal huddles.
Docusign & Adobe Sign
Managing policy signatures and digital paperwork.
Managing Remote Insurance Ops
Insurance is detail-oriented. Your management should be too.
Clear Boundaries
Define clearly what requires a license and what doesn't. Keep them strictly on the non-licensed admin tasks so you stay compliant.
QA Scorecards
Review a sample of their work weekly. Check for data accuracy in the AMS. Give specific feedback to maintain high standards.
Security First
Use Virtual Desktops (VDI) or secure VPNs. Ensure they never save client data to personal devices.
SLA Tracking
Set targets: 'All COI requests processed within 2 hours.' 'All claims tasks updated by EOD.' Measure it.
Daily Huddle
Start the shift with a 10-minute sync. Prioritize the 'hot' items for the day. Keep them connected to the agency pulse.
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How it works?
HireSava.com is the easiest way to hire remote talent from South Africa. 3 easy steps to hire your dream talent.
Post a job
Let talented workers come to you by posting a job.
- Describe the role, skills required, and other details.
- Add screening questions to filter candidates based on your unique criteria.
- Select from our job packages to boost visibility and attract the best candidates.
Review applications
Sort through qualified candidates and find your perfect match.
- Review detailed profiles and work history.
- Filter candidates based on skills and experience.
- Shortlist top candidates for interviews.
Hire and start working
Connect with your chosen candidate and begin your collaboration.
- Message candidates directly through our platform.
- Conduct interviews and finalize terms.
- Start working together immediately.
Simple, monthly pricing.
Hire talent directly with no markups
Cancel when done recruiting.
Hire great talent or we'll give your money back. It's better than a "free trial."
Pro
$69/mo
- Create 3 job posts per month
- 14 day job expiration
- Unlimited applications per job
- Message candidates
- View contact details
- Access candidate resumes
Cancel easily anytime. No hidden fees.
Premium
$99/mo
- Create 5 job posts per month
- 30 day job expiration
- Unlimited applications per job
- Message candidates
- View contact details
- Access candidate resumes
- AI features
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GUARANTEE
100%
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If you don't find someone great, we'll give you your money back.
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