Hire Remote Workers for Freight & Logistics
South African remote workers handle documentation, shipment tracking, and customer support. Your team focuses on strategic operations and carrier negotiations. They manage the administrative workflow.
Building Supply Chain Resilience and Efficiency
Let HireSava remote workers manage your 24/7 administrative burdens. This allows you to shift from reactive firefighting to strategic operations and growth.
GMT+2 time zone enables real-time support during entire EU/UK/Africa shipping day
Experienced in supply chain coordination, fleet management, and e-commerce logistics
Can handle high-urgency exception management and document chasing (BOLs, PODs)
Reduces reactive firefighting, freeing management for strategic work
Functions as a remote operations and risk-mitigation center
Types of Roles for Every Freight & Logistics Use Case
Example Roles
Example Roles
Why South Africa for Logistics Support
Logistics never sleeps, and neither does your supply chain. South Africa's GMT+2 time zone is strategically positioned to overlap with European business hours and offer "night shift" dispatch for the US market. This means your trucks are being monitored while your local team rests.
South African talent is renowned for its resilience and problem-solving under pressure—traits essential for managing dispatch and exception handling. They don't just follow a script; they actively find solutions when a driver breaks down or a shipment is delayed.
Unlike other outsourcing hubs where language barriers can cause costly misunderstandings with drivers or brokers, South Africans speak English as a first language. This ensures clear, precise communication in an industry where every minute counts.
Bongani
Logistics Coordinator
WORK EXPERIENCE
Fleet Controller at National Logistics Firm (Durban)
2017 - Present
Managed dispatch and tracking for a fleet of 45 vehicles delivering across SADC region.
Import/Export Clerk at Freight Forwarder
2015 - 2017
Process customs documentation and coordinated port pickups.
EDUCATION
BCom in Supply Chain Management
University of KwaZulu-Natal • 2014
CORE COMPETENCIES
Current Status: Available for Immediate Hire
Meet Sipho: Logistics Coordinator
Sipho starts his shift by checking the "At Risk" list in the TMS. He spots a truck stuck at a border crossing and immediately calls the broker to arrange updated paperwork, preventing a missed delivery appointment.
Mid-shift, he posts available loads to DAT and Truckstop, fielding calls from carriers. He negotiates rates within the pre-set margin and sends rate confirmations, updating the system in real-time.
Before signing off, he prepares a "Morning Handoff" report for the US team, detailing which loads were covered overnight and highlighting three urgent exceptions that need the Operations Manager's attention.
Example Tasks That Our Freight & Logistics Remote Workers Handle
Logistics Documentation Processing
- •Processing, verifying, and filing bills of lading (BOLs), commercial invoices, and packing lists
- •Tracking, collecting, and securing Proof of Delivery (PODs) for payment triggers
- •Managing import/export permits and ensuring customs documentation is compliant
- •Preparing and filing freight insurance claims documentation for lost or damaged goods
Shipment Tracking & Exception Handling
- •Monitoring real-time shipment status across multiple carriers and TMS
- •Proactively updating clients with shipment milestone notifications
- •Identifying and resolving delays or exceptions (weather, traffic, customs holds)
- •Coordinating with drivers, carriers, and warehouses to resolve issues in real-time
Customer & Carrier Support
- •Serving as first point of contact for shipment status, quotes, and issue resolution
- •Handling and completing new broker setup packets and carrier agreements
- •Verifying and sending signed rate confirmations back to brokers
- •Addressing carrier inquiries and resolving issues related to payments or documentation
Fleet & Dispatch Support
- •Posting and refreshing available trucks on load boards (DAT, Truckstop)
- •Handling routine driver check calls and updating status and ETA in system
- •Assisting in scheduling deliveries and optimizing multi-stop routes
- •Maintaining and updating fleet records, maintenance logs, and driver information
Tools They Use
Our logistics talent is ready to integrate into your TMS and fleet management platforms.
DAT / Truckstop
Load boards for freight matching.
Rose Rocket / McLeod
Transportation Management Systems (TMS).
Samsara / Motive
Fleet tracking and ELD compliance.
Descartes / WiseTech
Global logistics and customs filing.
Slack / Microsoft Teams
Real-time team communication.
Google Workspace
Email and document collaboration.
How to Manage Your Remote Logistics Team
Build a 24/7 operations center with seamless handovers.
The 'Handoff' Protocol
Crucial for 24/7 ops. Create a standard form (or Slack channel) where the ending shift lists every active issue. The starting shift must acknowledge receipt before the other logs off.
Driver Communication Style
Teach them your 'Driver Talk'. Should they be firm or friendly? Give them scripts for tough conversations, like rejecting a detention request or negotiating a rate.
Access to Load Boards
Set them up with their own seats on DAT/Truckstop immediately. Speed to post (and speed to cover) is your competitive advantage.
Escalation Matrix
Define exactly what constitutes an 'Emergency'. If a truck tips over at 3 AM, do they wake you up? If a load is late by 30 mins, do they handle it? Clear rules prevent burnout.
KPIs that Matter
Track them on 'Coverage Time' and 'Margin per Load', not just hours worked. Incentivize them to negotiate better rates for you.
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HireSava.com is the easiest way to hire remote talent from South Africa. 3 easy steps to hire your dream talent.
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- Conduct interviews and finalize terms.
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