Hire Remote Workers for Home Services
South African remote workers handle scheduling, dispatch, and customer support. Your technicians stay on-site generating revenue. They manage the administrative work.
The Home Services Growth Engine
Let HireSava remote workers answer every call, respond to every web form, and manage your dispatch. This transforms wasted administrative time into completed jobs and revenue.
World-class, sales-focused customer service from mature BPO workforce
GMT+2 time zone enables full-day coverage to capture 100% of leads
Acts as professional virtual office ensuring no missed calls or lost jobs
Can help complete 20% more jobs per day by offloading administrative work
Transforms VA from cost center into direct revenue-generation engine
Types of Roles for Every Home Services Use Case
Why South Africa for Home Services Support
Homeowners often call you when something is broken—your customer is likely stressed before you even say hello. South African culture emphasizes warmth and empathy, meaning your remote dispatchers naturally de-escalate frustration and build trust from the first "hello."
Speed to lead is everything in home services. If you don't answer, the next plumber on Google will. South African talent operates in a time zone that allows for cost-effective "after-hours" and overflow coverage, ensuring you never miss a revenue opportunity.
English proficiency in South Africa is ranked among the highest in the world. Your remote staff will sound professional, articulate, and authoritative—crucial when quoting high-ticket repairs or explaining service fees to homeowners.
Brandon
Dispatch Coordinator
WORK EXPERIENCE
Call Center Team Lead at ISP Support (Cape Town)
2017 - Present
Managed a team of 15 agents handling technical dispatch and scheduling.
Sales Consultant at Insurance Provider
2015 - 2017
Outbound sales of home and vehicle insurance policies.
EDUCATION
Certificate in Sales & Marketing
Damelin College • 2014
CORE COMPETENCIES
Current Status: Available for Immediate Hire
Meet Brandon: Dispatch & Sales Coordinator
Brandon starts his day by clearing the "Unsold Estimates" board in ServiceTitan. He makes 15 follow-up calls to homeowners who received quotes yesterday, closing two jobs worth $1,200 before your technicians even start their trucks.
Mid-day, he manages the dispatch board, shuffling a technician from a completed job to an emergency leak nearby, saving the company 30 minutes of drive time and squeezing in an extra billable hour.
In the afternoon, he calls customers regarding expired memberships, booking 5 tune-ups for next week to ensure the schedule stays full during the slow season.
Example Tasks That Our Home Services Remote Workers Handle
Client Scheduling & Dispatch
- •Answering all inbound sales and service calls with professional, industry-specific scripts
- •Scheduling estimates, service appointments, and maintenance visits directly into tech calendars
- •Creating work orders and dispatching service teams and technicians efficiently
- •Professionally handling all rescheduling, cancellations, and client follow-ups
- •Managing and updating schedules in industry software (ServiceTitan, Jobber, Housecall Pro)
Customer Lifecycle Management
- •Acting as first point of contact for all client inquiries via phone, email, and web chat
- •Responding immediately to website, email, and social media leads to increase conversions
- •Following up on unsent, unviewed, or unapproved estimates to help close sales
- •Collecting post-service customer feedback and managing online reviews
- •Handling customer complaints and relaying critical service information to crew
Financial Administration
- •Creating and sending accurate invoices to clients post-service
- •Tracking payments and managing the accounts receivable process
- •Following up on overdue accounts and managing collections professionally
- •Coordinating with vendors and suppliers for material ordering and payments
Business Development Support
- •Turning inbound leads into warm prospects and connecting them with sales team
- •Managing the social media content calendar and responding to inquiries on all platforms
- •Answering website chat inquiries in real-time to capture new leads
- •Conducting market research on local competitors and new service opportunities
Tools They Use
Our home services talent is ready to integrate into your field service management software.
ServiceTitan / Housecall Pro
All-in-one field service management.
Jobber / FieldEdge
Scheduling, dispatch, and invoicing.
Podium / NiceJob
Review management and customer messaging.
QuickBooks Online
Invoicing and bookkeeping integration.
RingCentral / Dialpad
VoIP phone systems for dispatch.
Google Workspace
Email and document collaboration.
How to Manage Your Remote Dispatch Team
Turn your dispatchers into profit centers.
The Dispatch Handoff
If you have local and remote dispatchers, establish a strict 'handoff' time where active jobs and technician locations are verbally confirmed to avoid dropped tickets.
Script the 'Price Objection'
Homeowners hate service fees. Give your remote team a specific script to handle price objections confidently: 'The $89 dispatch fee ensures we get a certified expert to your door to diagnose the issue accurately.'
Review Call Recordings
ServiceTitan (and others) record calls. Listen to 3 random calls a week. Coach them on tone, empathy, and whether they asked for the sale.
Technician Bio Cards
Send your remote team photos and bios of your techs. It builds trust when they can tell a customer: 'I'm sending Mike; he's been with us for 10 years and is a master plumber.'
Happy Call Quota
Set a daily target for 'Happy Calls'—calling customers after a job to ensure satisfaction and ask for a Google review.
Start Hiring Today
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How it works?
HireSava.com is the easiest way to hire remote talent from South Africa. 3 easy steps to hire your dream talent.
Post a job
Let talented workers come to you by posting a job.
- Describe the role, skills required, and other details.
- Add screening questions to filter candidates based on your unique criteria.
- Select from our job packages to boost visibility and attract the best candidates.
Review applications
Sort through qualified candidates and find your perfect match.
- Review detailed profiles and work history.
- Filter candidates based on skills and experience.
- Shortlist top candidates for interviews.
Hire and start working
Connect with your chosen candidate and begin your collaboration.
- Message candidates directly through our platform.
- Conduct interviews and finalize terms.
- Start working together immediately.
Simple, monthly pricing.
Hire talent directly with no markups
Cancel when done recruiting.
Hire great talent or we'll give your money back. It's better than a "free trial."
Pro
$69/mo
- Create 3 job posts per month
- 14 day job expiration
- Unlimited applications per job
- Message candidates
- View contact details
- Access candidate resumes
Cancel easily anytime. No hidden fees.
Premium
$99/mo
- Create 5 job posts per month
- 30 day job expiration
- Unlimited applications per job
- Message candidates
- View contact details
- Access candidate resumes
- AI features
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GUARANTEE
100%
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If you don't find someone great, we'll give you your money back.
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