Hire Remote Workers for Dental Practices
South African remote workers handle patient calls, appointment scheduling, and insurance work. Your front desk team focuses on patients who walk through the door.
Give Your Dental Patients a Better Experience
HireSava remote workers manage your front-office tasks. This frees your in-office staff to focus on patient care.
HIPAA-trained professionals who understand patient privacy and compliance requirements
Experienced with dental practice management software including Eaglesoft, Dentrix, and Open Dental
Specialized in patient communication, appointment scheduling, and recall management
Skilled in dental billing, insurance verification, and accounts receivable management
Proficient in managing patient records, treatment coordination, and follow-up care
Cost-effective solution to reduce administrative overhead and improve practice efficiency
Types of Roles for Every Dental Use Case
Example Roles
Example Roles
Why South Africa for Dental Support
South Africa's private healthcare system mirrors the Western model, meaning our talent is already familiar with concepts like medical aid (insurance), procedural codes, and patient privacy. This reduces training time significantly compared to other outsourcing destinations.
English is the primary language of business and higher education. Your remote staff will speak with a neutral accent that patients find easy to understand, crucial for sensitive phone calls about billing or appointments.
By hiring a remote coordinator for a fraction of the cost of a local employee, you can afford to have someone dedicated 100% to insurance verification and recall—tasks that often get dropped by a busy front desk.
Zanele
Patient Coordinator
WORK EXPERIENCE
Dental Receptionist at Private Dental Practice
2018 - Present
Managed scheduling for 3 dentists and 2 hygienists, maintaining 95% chair utilization.
Medical Aid Claims Admin at Discovery Health
2015 - 2018
Processed claims and handled member queries regarding benefits and authorizations.
EDUCATION
Diploma in Business Admin
Damelin College • 2014
CORE COMPETENCIES
Current Status: Available for Immediate Hire
Meet Thandi: Patient Scheduling Coordinator
Thandi starts her day by reviewing the schedule for the next 48 hours. She calls insurance companies to verify benefits for every upcoming patient, entering the breakdown into Open Dental so there are no billing surprises at the front desk.
Mid-morning, she works the "unscheduled treatment" list. She calls patients who have diagnosed work but haven't booked, using a warm, empathetic approach to answer their financing questions and get them on the schedule.
In the afternoon, she handles the "Hygiene Recall" list, sending personalized texts and making calls to fill holes in next week's hygiene schedule, ensuring maximum production for the practice.
Example Tasks That Our Dental Remote Workers Handle
Patient Scheduling & Recall
- •Managing all patient appointment bookings, rescheduling, and cancellations.
- •Sending appointment confirmations and personalized reminders.
- •Managing the patient recall list to schedule future check-ups.
- •Optimizing provider calendars to fill last-minute cancellations.
Insurance & Billing Administration
- •Coordinating with insurance providers for pre-authorizations.
- •Handling patient billing questions and outstanding balances.
- •Updating patient records with correct insurance info.
- •Processing and tracking insurance claims.
Patient Records & Communication
- •Keeping all patient records up-to-date in your dental software.
- •Handling new patient intake forms and entering data.
- •Managing patient follow-up calls after a procedure.
- •Following up with patients to ask for reviews.
Appointment Scheduling
- •Managing scheduling across multiple practitioners.
- •Sending appointment confirmations and personalized reminders.
- •Handling rescheduling and cancellations professionally.
- •Optimizing your calendar to minimize gaps.
Business Development Support
- •Researching potential new services to offer.
- •Building and maintaining patient lists for marketing.
- •Setting up and coordinating community event follow-ups.
- •Monitoring industry trends.
Client Onboarding
- •Collecting and verifying new patient information.
- •Setting up client accounts in your management systems.
- •Processing compliance paperwork (like HIPAA forms).
- •Coordinating welcome packets and initial patient info.
Tools They Use
Our dental talent is ready to integrate into your practice management software.
Open Dental / Dentrix
Managing patient charts, scheduling, and ledger.
EagleSoft
Clinical charting and practice management.
Weave / Mango Voice
VoIP phones and two-way patient texting.
Podium / Swell
Managing patient reviews and reputation.
Dental Intel
Tracking practice KPIs and provider production.
Google Workspace
Email and document collaboration.
How to Manage Your Remote Dental Team
Integrate them seamlessy into your front office workflow.
The Morning Huddle
Include your remote staff in the daily morning huddle via Zoom. Let them report on the day's insurance verifications and any holes in the schedule.
Access & Security
Set them up with a secure VPN to access your server-based PMS (like Dentrix) or create a user profile for cloud-based systems (like Open Dental).
Clear Recall Protocols
Define your recall frequency (e.g., 3 calls + 2 texts). Give them the exact script to use so they sound just like your in-office team.
Insurance Cheat Sheet
Provide a cheat sheet of the insurance plans you accept and your fee schedules. This empowers them to answer patient billing questions accurately.
Call Recording
Use VoIP software (like Weave) to record calls. Review a few calls weekly to coach them on tone and conversion scripts.
Start Hiring Today
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How it works?
HireSava.com is the easiest way to hire remote talent from South Africa. 3 easy steps to hire your dream talent.
Post a job
Let talented workers come to you by posting a job.
- Describe the role, skills required, and other details.
- Add screening questions to filter candidates based on your unique criteria.
- Select from our job packages to boost visibility and attract the best candidates.
Review applications
Sort through qualified candidates and find your perfect match.
- Review detailed profiles and work history.
- Filter candidates based on skills and experience.
- Shortlist top candidates for interviews.
Hire and start working
Connect with your chosen candidate and begin your collaboration.
- Message candidates directly through our platform.
- Conduct interviews and finalize terms.
- Start working together immediately.
Simple, monthly pricing.
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