Hire Remote Workers for Food & Hospitality
South African remote workers handle reservations, guest communications, and social media. Your on-site staff focuses on delivering exceptional in-person service and experiences.
Enhancing the Guest Experience in Food & Hospitality
Let HireSava remote workers manage your booking and guest communication lifecycle. This frees your on-site team to focus exclusively on in-person service excellence.
Experienced hospitality professionals from South Africa's world-class tourism industry
Native understanding of high-touch, fast-paced, 24/7 hospitality operations
Tech-savvy with modern booking and guest-service platforms
GMT+2 time zone enables coverage across multiple global markets
Can manage entire booking lifecycle from inquiry to post-stay review
Types of Roles for Every Food & Hospitality Use Case
Why South Africa for Hospitality Support
South Africa's economy is heavily driven by tourism and high-end hospitality. This means the talent pool is already trained in "5-star service" standards. They understand that hospitality isn't just about efficiency; it's about making the guest feel special, even over the phone.
The concept of "Ubuntu" (I am because we are) is central toSouth African culture. This translates into genuine warmth and empathy in guest interactions, which is impossible to teach and sets South African talent apart from robotic call centers.
English is the primary language of business and service. Your remote concierge will speak with a clear, neutral accent that international guests find easy to understand, ensuring seamless communication for bookings and inquiries.
Mateo
Reservations Coordinator
WORK EXPERIENCE
Front Desk Manager at Boutique Hotel (Cape Town)
2018 - Present
Managed check-ins, concierge requests, and OTA bookings for a 40-room property.
Restaurant Host at Fine Dining Restaurant
2015 - 2018
Coordinated seating for 150 covers per night using OpenTable.
EDUCATION
Diploma in Hospitality Management
Cape Peninsula University • 2014
CORE COMPETENCIES
Current Status: Available for Immediate Hire
Meet Mateo: Reservations & Events Coordinator
Mateo starts his shift by clearing the overnight voicemails and emails from international guests. He enters three large group reservations into Resy and flags a dietary restriction for the Head Chef to review.
Mid-day, he manages the "Private Events" inbox, responding to two wedding inquiries with your brochure and pricing PDF. He tentatively holds the dates in Tripleseat and schedules a walk-through for the General Manager.
In the afternoon, he confirms all of tomorrow's dinner reservations via SMS, freeing up a 4-top from a cancellation and immediately filling it from the waitlist, securing $200 in revenue that would have been lost.
Example Tasks That Our Food & Hospitality Remote Workers Handle
Reservation & Booking Management
- •Managing online and phone bookings through multiple platforms (Resy, OpenTable, Booking.com)
- •Optimizing table allocation or hotel room assignments to maximize capacity and revenue
- •Handling special requests, group bookings, VIP guests, and dietary requirements
- •Sending booking confirmation emails and personalized reminder messages
- •Managing waitlists and processing cancellations and modifications efficiently
Guest Relations & Communication
- •Providing 24/7 first-line support for guest inquiries via omnichannel platforms
- •Acting as a virtual concierge to provide local information and activity bookings
- •Coordinating with on-site staff to fulfill guest requests in real-time
- •Collecting and responding to post-stay or post-dining guest feedback surveys
Marketing & Reputation Management
- •Scheduling and publishing engaging content about daily specials and upcoming events
- •Actively monitoring and responding to online reviews on TripAdvisor, Google, and Yelp
- •Updating menus, operating hours, and pricing across all online listings
- •Creating and distributing email newsletters and promotional offers to past guests
Event & Catering Support
- •Handling initial event and catering inquiries and sending information packages
- •Coordinating with external vendors (florists, AV technicians, rental companies)
- •Managing event timelines, guest lists, and RSVP tracking for private functions
- •Preparing client contracts, processing deposits, and handling final invoicing
Tools They Use
Our hospitality talent is ready to integrate into your reservation and event platforms.
Resy / OpenTable
Table management and reservation tracking.
SevenRooms / Tock
Guest experience and CRM management.
Tripleseat
Event management and catering sales.
Toast / Square
Point of Sale (POS) backend and reporting.
Slack / WhatsApp
Real-time team communication.
Google Workspace
Email and document collaboration.
How to Manage Your Remote Hospitality Team
Integrate them as an extension of your front-of-house.
The 'Pre-Shift' Brief
Include your remote staff in the pre-shift email or Slack update. Let them know about 86'd items, VIPs coming in, or special events so they answer phones with current info.
Missed Call SOP
Empower them to return every missed call within 5 minutes. Give them a script: 'I saw we just missed you, how can I help you regarding dinner tonight?'
Event Inquiry Response Time
Set a KPI: All private dining inquiries must get a response with the brochure within 30 minutes. Speed is the #1 factor in closing event sales.
Review Response Tone
Provide a style guide for replying to reviews. Should they be formal or casual? Give examples of how to handle a 1-star complaint versus a 5-star compliment.
Menu Knowledge Test
Quiz them on your menu just like a server. They need to know if the steak is gluten-free or what the corkage fee is to answer guest questions confidently.
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How it works?
HireSava.com is the easiest way to hire remote talent from South Africa. 3 easy steps to hire your dream talent.
Post a job
Let talented workers come to you by posting a job.
- Describe the role, skills required, and other details.
- Add screening questions to filter candidates based on your unique criteria.
- Select from our job packages to boost visibility and attract the best candidates.
Review applications
Sort through qualified candidates and find your perfect match.
- Review detailed profiles and work history.
- Filter candidates based on skills and experience.
- Shortlist top candidates for interviews.
Hire and start working
Connect with your chosen candidate and begin your collaboration.
- Message candidates directly through our platform.
- Conduct interviews and finalize terms.
- Start working together immediately.
Simple, monthly pricing.
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