Customer Support
Hire a VA for Customer Support
Answer tickets, resolve issues, and help users while you improve service.
Deliver Exceptional Support That Builds Loyalty
South African customer support VAs answer tickets, handle live chat, resolve issues, follow help desk procedures, and maintain friendly, professional service—ensuring customers feel heard, supported, and valued while you build lasting relationships.
Patient and empathetic written communication
Experience with helpdesk ticketing systems
Ability to follow support SOPs and scripts
quick learner of product knowledge
Reliable and timely response handling
Cost-effective solution - save up to 80% compared to local hires
What South African VA for Customer Supports Can Do
Ticket Management
- •Respond to customer support tickets promptly
- •Categorize and prioritize incoming requests
- •Follow help desk workflows and SOPs
- •Escalate complex issues to appropriate teams
- •Track ticket resolution times and SLAs
Live Chat & Email Support
- •Provide real-time live chat assistance
- •Answer customer emails professionally
- •Handle product questions and how-tos
- •Troubleshoot common technical issues
- •Provide account and billing support
Issue Resolution
- •Diagnose customer problems accurately
- •Provide step-by-step solutions
- •Follow up to ensure resolution
- •Document solutions in knowledge base
- •Identify patterns in recurring issues
Customer Success
- •Maintain friendly and helpful tone
- •Gather customer feedback and suggestions
- •Log customer sentiment and satisfaction
- •Send proactive support communications
- •Generate customer support reports
Use Cases This Role Supports
A va for customer support can help with these specific business needs
Basic Customer Inquiries
Address questions, resolve issues, and help you improve satisfaction to build loyalty.
Learn MoreCustomer Support
Resolve customer issues, manage customer inquiries, and help you improve satisfaction to build brand loyalty.
Learn MoreEcommerce Customer Support
Process orders, manage returns, and help you improve satisfaction to increase repeat purchases.
Learn MoreLMS Administration
Manage user accounts, deploy training modules, and help you ensure smooth operations to maximize learning engagement. (Duplicate, kept as is)
Learn MoreLMS Support
Manage user accounts, resolve technical issues, and help you ensure smooth operations to maximize learning engagement.
Learn MoreWhich Industries Need This Role?
Companies in these industries frequently hire va for customer supports
Hire English Native Talent
Find experienced & qualified talent from South Africa for your jobs.
Snothando
Virtual Administrative Support Specialist
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Sales Consultant at UDM International
07-01-2023 - 11-01-2024
Education
Professional Certificates in Marketing
01-01-2023 - Present
Core Competencies
Danielle
Sales and Administrative Professional
Work Experience
Self-Employed at Private English Tutor
12-01-2024 - 03-01-2025
Sales Representative | Copywriter & SEO Writer at Empire
05-01-2024 - 06-01-2024
Education
Matric from Stanmore Secondary
01-01-2019 - 11-01-2023
Core Competencies
Chantel
High Ticket Sales, Data Analysis, and Project Management
Work Experience
Sales Account Manager at Kathea Energy
06-19-2023 - 01-01-2025
Project Manager at Provhana (Pty) Ltd
01-01-2021 - 12-31-2022
Education
BSc in Actuarial Sciences
01-01-2015 - Present
Core Competencies
Dimpho
Barbershop Manager & Product Designer
Work Experience
Barbershop Manager & Product Designer at Cutting Edge Barbershop
01-01-2022 - 01-01-2025
Barber & Hair Stylist at The Legendary Barbershop
01-01-2021 - 01-01-2022
Education
Vocational Training
01-01-2012 - 01-01-2018
Core Competencies
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