Industry-specific VA page
VA for Customer Support for Entrepreneurs
South African customer support VAs answer tickets, handle live chat, resolve issues, follow help desk procedures, and maintain friendly, professional service—ensuring customers feel heard, supported, and valued while you build lasting relationships.
Core outcomes for Entrepreneurs
Answer tickets, resolve issues, and help users while you improve service.
- Patient and empathetic written communication
- Experience with helpdesk ticketing systems
- Ability to follow support SOPs and scripts
- quick learner of product knowledge
Typical responsibilities
- Respond to customer support tickets promptly
- Categorize and prioritize incoming requests
- Follow help desk workflows and SOPs
- Escalate complex issues to appropriate teams
- Track ticket resolution times and SLAs
- Provide real-time live chat assistance
- Answer customer emails professionally
- Handle product questions and how-tos