Response SLA
A set of rules for how quickly we reply on different apps. It helps you focus on work without worrying about missing a message.
Related Terms
Asynchronous Communication
Messaging where you don't need a reply right away. This helps people work in different time zones without getting stuck.
Burstiness
A mix of fast, back-and-forth chat followed by long periods of quiet work. Successful remote teams use this to stay aligned and stay productive.
Communication Charter
A simple guide that tells you which tool to use for which task. For example, use Slack for quick chats and Notion for long-term plans.