Weekend Duty Executive - Short Let Company

We are a fast-growing short-term property management company operating across the UK. We specialise in providing exceptional accommodation for corporate, relocation and leisure guests whilst delivering a professional property management service for our landlords. 

We are looking for a highly organised, proactive and commercially minded Weekend Duty Executive to become the operational owner of the business during weekends. 

Unlike our weekday structure, where responsibilities are split across specialist Guest Experience and Operations teams, this role combines both disciplines. You will be responsible for ensuring our business continues to operate smoothly throughout the weekend by coordinating guest support, maintenance issues, cleaning escalations and day-to-day operational decisions. 

Success in this role is not measured by how many tasks you complete, but by your ability to prioritise effectively, make sound decisions and ensure the business is left in an excellent position for the weekday teams. 

Working Hours/Budget 

• ZAR 6,400 per month (ZAR 1,600 per week) 

• Saturday to Sunday: 8 hours per day (between 9:00am to 6:00pm UK time, including 1 hour lunch) 

• Monday: 4 hours per day (between 9:00am to 1:00pm UK time) 

Responsibilities 

Guest Operations 

• Manage guest communications across Airbnb, Booking.com, direct booking channels.  

• Respond promptly and professionally to guest enquiries.  

• Support guest check-ins and check-outs.  

• Resolve guest concerns and complaints professionally.  

• Handle Airbnb Resolution Centre cases and review responses.  

• Manage last-minute booking enquiries and booking amendments.  

• Maintain excellent guest satisfaction throughout each stay. 

Booking & PMS Management 

• Coordinate emergency maintenance issues where immediate action is required.  

• Coordinate emergency cleaning issues and contractor attendance.  

• Monitor scheduled arrivals, departures and cleaning progress.  

• Liaise with contractors, suppliers and cleaners throughout the weekend.  

• Ensure operational issues are accurately recorded within ClickUp and company systems.  

• Gather photos, videos, quotations and supporting information where required.  

• Maintain accurate internal records throughout your shift. 

Lead & Direct Booking Management 

A key part of this role is making sound operational decisions. Not every issue requires immediate action. You will continually assess each situation by considering: 

• Guest impact  

• Health & Safety  

• Risk of property damage  

• Operational efficiency  

• Cost effectiveness  

• You will be expected to determine whether an issue should: 

• Be resolved immediately  

• Be coordinated with an emergency contractor  

• Be monitored until later in the day  

• Be handed over to the weekday team with a comprehensive briefing  

The objective is always to provide excellent guest experience whilst making commercially sensible operational decisions. 

Coordination & Communication 

• Work closely with contractors, suppliers and cleaners.  

• Escalate significant operational issues where appropriate.  

• Keep guests informed throughout issue resolution.  

• Produce detailed handovers for the weekday Guest Experience and Operations teams.  

• Ensure all outstanding issues are clearly documented before finishing your shift. 

Continuous Improvement 

• Identify opportunities to improve operational processes.  

• Suggest improvements to SOPs.  

• Assist with testing and implementing new operational procedures.  

• Support leadership with ad hoc operational projects where required. 

Decision Authority 

The successful candidate will be trusted to make operational decisions independently, which includes: 

• Offering guest goodwill gestures or discounts of up to 10% where appropriate.  

• Approving emergency contractor attendance within agreed authority limits.  

• Prioritising operational issues based on urgency and commercial impact.  

• Deciding when issues should be handed over to weekday teams rather than resolved immediately.  

• Escalating exceptional situations to the leadership team where necessary. 

Required Qualities 

Required 

• Previous experience in short-term rental, hospitality or property management.  

• Excellent written and spoken English.  

• Strong organisational and time management skills.  

• Excellent judgement and decision-making ability.  

• Calm under pressure.  

• Strong ownership mentality.  

• Ability to manage multiple competing priorities.  

• Excellent attention to detail.  

• Professional communication skills.  

• Strong problem-solving ability.  

• Comfortable communicating with guests, contractors and suppliers.  

• Reliable internet connection and suitable home working environment. 

Preferred 

• Experience using Uplisting or similar PMS software.  

• Experience with Airbnb, Booking.com and OTA messaging systems.  

• Experience coordinating contractors and maintenance works.  

• Experience handling Airbnb Resolution Centre cases.  

• Experience using ClickUp or similar task management software.  

• KPI reporting experience.  

• Previous experience working weekends within hospitality or serviced accommodation. 

Interested applicants, please send the following: 

1. Resume in PDF format with one valid government ID attached.  

2. Internet Speed Test:  Result dated (date) , and onwards. 

3. No less than TWO Professional Work References with name, your relationship with them, their email address, and their mobile number.  

4. Photo of your home office with your computer and all backups clearly visible.  

5. 1 Minute Introductory Video  

Incomplete responses shall not be entertained.  

Good luck and we look forward to hearing from you!  

Thank you very much for your time.