Virtual Mortgage Administrator
About the role and the company hiring.
About Us
Bell Financial Solutions is a whole-of-market mortgage brokerage based in Manchester, UK. We're FCA-regulated and known for one thing above all: we're never transactional. Our clients stay with us for life, not just for one mortgage. That means every person on our team, wherever they're based, cares about getting the details right and making people feel looked after.
We're growing, and we're looking for a sharp, reliable Virtual Assistant to support our mortgage admin function from South Africa.
The Role
You'll be the engine room behind our client journeys — keeping cases moving, our CRM accurate, and our advisers free to focus on clients. This is a varied, detail-heavy role suited to someone who's organised, doesn't let things slip, and takes pride in getting paperwork exactly right.
What you'll be doing
Submitting mortgage applications to lenders and following them through to offer
Chasing lenders for updates, valuations, and outstanding conditions
Chasing clients for outstanding documents (payslips, bank statements, ID, proof of address) and uploading them correctly against each case
Chasing solicitors to keep the legal side of each case moving
Managing cases through to completion — staying on top of every moving part so nothing stalls
Keeping clients updated at every stage, so they always know exactly where things stand
Following our workflows and keeping records accurate and up to date in our CRM (Henry, built on GoHighLevel)
What we're looking for
Excellent written and spoken English
Highly organised, with strong attention to detail — small errors in mortgage admin cause real problems, so accuracy matters more than speed
Comfortable working independently and managing your own workload, while following structured workflows closely
Experience with CRM systems (GoHighLevel experience a bonus, not essential)
Confident with Microsoft Office
Previous experience in financial services, mortgage admin, or virtual assistant roles is a strong plus, but not essential — we'll train the right person
A genuinely helpful, client-first attitude. We treat clients like people, not case numbers — we need the same from whoever supports them
Why Bell FS
We're a close, growing team built on client care, tailored relationships, and doing the right thing even when it's not the easy thing. You'll be a genuine part of how we deliver on that promise — not just a name on a rota.
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.