VIRTUAL MEDICAL RECEPTIONIST

VIRTUAL MEDICAL RECEPTIONIST / VA – SOUTH AFRICA

Work From Home | Australian Medical Reception

We are an established Australian Virtual Reception Service looking for an experienced, reliable South African Virtual Assistant / Medical Receptionist to join our team.

This is a phone-based medical reception role, so excellent spoken and written English is absolutely essential. You will be speaking directly with Australian patients, medical practices and healthcare professionals.

ESSENTIAL REQUIREMENTS

You must have:

• Perfect spoken and written English with a clear, professional telephone manner

• Previous experience as a Medical Receptionist, Healthcare VA or similar

• Some knowledge and understanding of the Australian medical/healthcare system

• Familiarity with terminology such as NDIS, EPC/Chronic Condition Management, Medicare, referrals, allied health and patient confidentiality

• Knowledge of HIPAA/privacy and confidentiality principles

• Very reliable, high-speed internet

• A professional noise-cancelling headset

• A quiet, dedicated home office with no background noise during working hours

• Microsoft Teams installed and the ability to use it confidently

• A Google account and good knowledge of Google applications

• Strong computer and administration skills

• Excellent attention to detail

• The ability to follow individual clinic procedures and instructions accurately

• The ability to learn different medical booking and practice-management systems

• A professional, caring and patient manner when dealing with patients

RELIABILITY IS EXTREMELY IMPORTANT

When rostered, you must be online, available and ready to answer calls. Our medical practices depend on us to answer their patients professionally, and therefore reliability, punctuality and communication are essential.

You must be comfortable working during Australian business hours.

ABOUT THE ROLE

You will be answering calls on behalf of Australian medical and allied health practices. Duties may include:

• Answering incoming patient calls

• Booking, changing and cancelling appointments

• Taking accurate messages

• Managing patient enquiries

• Understanding referrals and appointment requirements

• Following individual clinic procedures

• Communicating with practitioners and clinic staff

• Handling confidential patient information appropriately

• Using Microsoft Teams throughout your shift

• Updating appointment and practice-management systems

HOW TO APPLY

Please send your application with:

1. Your CV/resume

2. Details of your medical reception or healthcare experience

3. Details of any experience with Australian medical practices

4. The medical/practice-management software you have used

5. Your expected hourly rate will be $5 AUD while you are training after 6 months $7 AUD per hour 20 – 30 hrs per week M – Sun

IMPORTANT: Please also include a short voice recording introducing yourself and explaining your medical reception experience if any. Applications without some or all the must haves may not be considered.

We are looking for someone who is professional, dependable, friendly, confident on the phone and interested in a long-term position with our team.