Virtual Assistant / Property Operations VA

Stay Host Save | Remote | Part-Time / Potential to Grow

We’re looking for a reliable, switched-on Virtual Assistant to join the Stay Host Save team and help us keep our growing serviced accommodation portfolio running smoothly.

This isn’t a role where you’ll simply be ticking boxes and following a script.

We manage a growing portfolio of serviced accommodation across South Yorkshire and beyond, dealing with guests, landlords, cleaners, maintenance teams, bookings and everything in between.

We need someone who is organised, proactive and takes ownership.

If something needs doing, we want you to see it, deal with it and keep us updated rather than waiting to be asked.

What you’ll be doing

Your role will be varied, but will include:

• Responding to guest enquiries and messages across Airbnb, Booking.com and other platforms

• Managing guest check-ins, check-outs and booking queries

• Monitoring upcoming bookings and identifying potential issues

• Liaising with cleaners and housekeeping teams

• Checking cleaning and property readiness

• Raising and following up maintenance issues

• Communicating with landlords, clients and contractors when required

• Updating our internal systems and property information

• Managing booking changes, extensions and cancellations

• Following up outstanding tasks and making sure nothing gets forgotten

• Escalating problems when they need management involvement

• Completing daily handovers so the wider team knows what is happening

• Helping identify opportunities to improve the guest experience and increase revenue

• Supporting the wider Stay Host Save team with general admin and operational tasks

What we’re looking for

Someone with previous Serviced Accommodation / Airbnb Management Experience

What matters more is that you are:

Organised
You can manage multiple properties, bookings and tasks without losing track.

Proactive
You don't wait for someone to tell you that something needs doing.

A good communicator
You can communicate professionally with guests, landlords, cleaners and contractors.

Calm under pressure
Things go wrong in property. Guests arrive early, boilers break, cleaners don't turn up and bookings change. We need someone who can deal with problems rather than panic about them.

Tech confident
You should be comfortable learning and using different software and systems.

Reliable
If you say something will be done, it gets done.

Detail-focused
Small mistakes can cause big problems in hospitality, so attention to detail matters.

The personality we want

We’re looking for someone who thinks:

“I’ll sort it.”

Rather than:

“Someone should probably sort that.”

You should be comfortable taking responsibility, asking questions when you need to, and using your initiative.

We'd much rather have someone with the right attitude and willingness to learn than someone with a CV full of property experience who needs telling what to do every five minutes.

The software

You may be working with systems including:

• Airbnb

• Booking.com

• Tokeet

• RateGenie

• Turno

• ChargeAutomation

• Slack

• Asana

• Google Workspace

• Other systems as we continue to develop the business

Don't worry if you haven't used all of these. We're looking for someone who learns quickly.

Hours

Part-time initially, with the potential for more hours and responsibility as the business grows.

We operate 7 days a week, so some weekend and evening availability will be required.

Exact hours and working pattern will be discussed during the recruitment process.

What you'll get

• Fully remote working

• Flexible working environment

• Training and support

• Opportunity to develop into a more senior operational role

• Experience working inside a growing property and hospitality business

• A varied role where no two days are exactly the same

• The opportunity to genuinely make a difference to how the business operates

The important bit

We're growing.

That means this role will suit someone who wants to grow with the business, take on more responsibility and potentially progress into a senior VA or property operations role.

It won't suit someone looking for a role where they simply complete a list of tasks and switch off at the end of the day.

How to apply

Send us:

1. A short introduction about yourself
2. Your previous experience
3. Why you think you'd be a good fit for Stay Host Save
4. Your availability and preferred working hours
5. Your expected hourly rate

And please tell us:

If a guest messaged at 9pm saying they had arrived at their property but couldn't get inside, what would you do?

We’re interested in how you think, not just what's written on your CV.

Stay Host Save