Virtual Assistant - Bookings and Revenue Generation
About the role and the company hiring.
Signature Stays | Remote (South Africa) | Full-Time
About Us
Signature Stays LDN is a fast-growing short-let and serviced accommodation management company operating across the South of England and surrounding areas. We manage a growing portfolio of premium units for corporate and leisure guests, and we're building out our operations team to keep pace with growth.
The Role
We're looking for an organised, proactive Virtual Assistant to support our Operations Manager with the day-to-day handling of incoming corporate bookings. You'll be the first line of response for business reservations, keeping our booking pipeline moving smoothly so our Ops team can focus on the ground-level property and guest experience.
This is a remote role based in South Africa, working hours aligned to UK business hours (GMT/BST) to ensure full overlap with our team and guests.
Key Responsibilities -
Monitor and respond to incoming booking enquiries across our channels (direct, OTAs, and booking platforms such as Airbnb/Booking.com/ChargeAutomation or similar)
Handle incoming business stay requests in real time.
Process and confirm reservations, ensuring accuracy of dates, pricing, and guest details
Spot demand signals and proactively convert standard OTA bookings into longer-term, direct bookings, negotiating terms where appropriate
Handle guest pre-arrival communication (check-in instructions, ID verification, house rules)
Manage the booking calendar and flag conflicts, gaps, or double-bookings to the Ops Manager
Process payments and reconcile records via Stripe
Support with basic guest screening and vetting for longer stays / corporate bookings
Keep booking records and internal trackers up to date
Liaise with the Ops Manager on daily priorities and booking pipeline status
What We're Looking For
Solid, proven experience in a VA, reservations, or guest services role (short-let/STR or hospitality background essential)
Excellent spoken and written English, confident and clear handling phone/video calls with guests
Commercial instinct — able to spot demand and convert standard OTA bookings into direct, long-term bookings
Working experience with QuickBooks, Stripe, and drafting/managing rental agreements (please detail relevant systems experience in your application)
Highly organised with strong attention to detail — bookings need to be right first time
Comfortable working across multiple platforms/tools (PMS/channel manager experience a bonus)
Able to work UK business hours
Reliable internet connection and a quiet remote working setup
Self-starter who can work independently but knows when to flag things up
What We Offer
Fully remote position
Direct line of support from our Operations Manager
Opportunity to grow with the business as we scale our portfolio
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.