Short Term Rental Business - Guest Experience Executive
About the role and the company hiring.
We are a short-term property rental agency which operates in the UK. The successful candidate will be responsible for performing various tasks related to the operation of rental properties, managing the guest experience, and ensuring the highest level of guest satisfaction.
Please note that we will not consider applications for any applicants which do not have prior experience in the short term rental or customer service industry. Thank you.
Working Hours/Budget
ZAR11,500 per month (ZAR2,875 per week)
8 hours per day, Monday to Friday
UK Time: 9:00 to 17:00 (one hour lunch break)
Responsibilities
Guest Operations
Managing guest communications across Airbnb, Booking.com, direct bookings, and other channels
Coordinating guest check-ins, check-outs, and stay support
Handling guest issues professionally and efficiently
Managing guest reviews and post-stay follow-up
Assisting with Airbnb Resolution Centre requests and disputes
Booking & PMS Management
Managing bookings and calendars within Uplisting
Coordinating and scheduling mid-stay cleans
Updating listings, pricing notes, and operational information
Supporting onboarding of new properties into operational systems
Lead & Direct Booking Management
Responding to direct booking enquiries
Supporting conversion of leads into confirmed bookings
Assisting with guest qualification and booking follow-up
Operations Coordination
Coordinating maintenance, housekeeping, and operational issues
Following up with suppliers and cleaners to ensure tasks are completed to standard
Escalating urgent operational issues appropriately
Supporting continuous operational improvements and SOP implementation
Required Qualities
Required
Previous experience in short-term rental, hospitality, or property management operations
Excellent written and spoken English
Strong organisational and multitasking ability
Ability to remain calm under pressure and manage guest issues professionally
High attention to detail and strong follow-up skills
Comfortable working across multiple systems and communication platforms
Reliable internet connection and suitable remote working environment
Preferred
Experience using Uplisting
Experience with Airbnb, Booking.com, or OTA messaging systems
Experience handling guest disputes or Resolution Centre cases
Experience coordinating cleaners or maintenance contractors
KPI tracking or reporting experience
Interested applicants, please send the following:
Resume in PDF format with one valid government ID attached.
Internet Speed Test: Result dated (date) , and onwards.
No less than TWO Professional Work References with name, your relationship with them, their email address, and their mobile number.
Photo of your home office with your computer and all backups clearly visible.
1 Minute Introductory Video
Incomplete responses shall not be entertained.
Good luck and we look forward to hearing from you!
Thank you very much for your time.
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.