Sales and Lead Management Virtual Assistant

Sales and Lead Management Virtual Assistant

Growing U.S. Cleaning Company | Full Time | Pacific Time

Cleanvola is a growing residential and commercial cleaning company serving the Greater Sacramento, California area. We are looking for a confident, organized, and results-driven Virtual Assistant who can take ownership of our leads, phone calls, follow-ups, and CRM.

This is a customer-facing sales position. You should enjoy speaking with people, following up consistently, overcoming objections, and turning inquiries into booked cleaning appointments.

Your Responsibilities

• Answer incoming phone calls, texts, emails, and website inquiries professionally

• Contact new Facebook and Google leads as quickly as possible

• Qualify potential clients by asking about their property, cleaning needs, location, preferred date, and service frequency

• Provide quotes using our approved pricing and booking guidelines

• Follow up with leads until they book, decline, or request future contact

• Make outbound cold calls to property managers, real estate agents, Airbnb hosts, offices, and other potential clients

• Schedule residential, commercial, deep cleaning, move-in, move-out, and recurring cleaning appointments

• Manage leads and opportunities inside GoHighLevel

• Update lead stages, notes, follow-up tasks, and appointment information accurately

• Use OpenPhone to manage business calls and text messages

• Assist with bookings and scheduling through BookingKoala

• Follow up with previous customers to request repeat service and recurring cleanings

• Handle basic customer questions, scheduling changes, and service concerns

• Submit a short daily report showing calls, leads contacted, follow-ups, quotes, and bookings

What Success Looks Like

• New leads are contacted quickly

• Every lead receives consistent follow-up

• Phone calls sound friendly, confident, and professional

• More inquiries are converted into booked appointments

• The CRM is always accurate and organized

• No qualified lead is forgotten or left unanswered

Required Qualifications

• Excellent spoken and written English that is clear and easy for U.S. customers to understand

• At least two years of experience in sales, customer service, appointment setting, telemarketing, or lead management

• Comfortable handling inbound and outbound calls

• Confident with cold calling and following up with people who have not responded

• Ability to overcome pricing objections without sounding pushy

• Experience using a CRM system

• Strong attention to detail and excellent follow-through

• Reliable computer, professional headset, quiet workspace, and stable internet connection

• Backup internet or power solution for unexpected outages

• Availability to work during Pacific Time business hours

Preferred Experience

• GoHighLevel

• OpenPhone

• BookingKoala

• Facebook lead management

• Cleaning, home service, real estate, hospitality, or property management industry

• U.S.-based customer service or sales

Schedule

Part time /Full time, Monday through Friday during Pacific Time business hours. This will require evening and nighttime availability in South Africa.

Compensation

$6 to $12 USD per hour, depending on experience, plus performance bonuses based on qualified appointments and completed bookings.

This is a long-term opportunity with room to grow as Cleanvola expands.

How to Apply

Begin your application with the words “Cleanvola Growth” so we know you read the complete job description.

Please include:

1. Your resume

2. A short description of your sales, phone, and CRM experience

3. The CRM and phone systems you have used

4. Your availability during Pacific Time

5. Your requested hourly rate

6. A 60 to 90 second video introducing yourself and explaining why you would be successful in this position

7. A short response to this situation:

A homeowner says, “Your cleaning price is higher than another company I contacted.” How would you respond and encourage them to book?

Applications without the introduction video and role-play response will not be considered.

We are looking for someone dependable, confident, motivated, and excited to grow with our company. If you take ownership of your work and know how to turn conversations into customers, we would love to hear from you.