Remote Back Office & Operations Manager — U.S. Landscape Construction Company

Remote Back Office & Operations Manager — U.S. Landscape Construction Company

We are an established landscape design and construction company based in Los Angeles, California, looking for a highly organized and capable Back Office & Operations Manager based in South Africa.

This is not a basic Virtual Assistant position.

We are looking for someone who can take ownership of our day-to-day back-office operations, create structure, follow up aggressively, and make sure tasks don't fall through the cracks.

Responsibilities

• Manage and maintain our CRM and ensure information is accurate and up to date

• Coordinate between sales representatives, designers, project managers, subcontractors, and management

• Track projects from signed contract through completion

• Manage calendars, appointments, and internal scheduling

• Follow up on outstanding tasks, documents, payments, and project requirements

• Communicate professionally with clients when required

• Organize contracts, proposals, invoices, change orders, and project documentation

• Coordinate design projects and ensure designers receive complete project information

• Track deadlines and hold team members accountable

• Assist with invoicing, payment tracking, and basic project financial reporting

• Build and maintain internal systems, checklists, and SOPs

• Identify operational problems before they become bigger problems

• Provide management with clear daily/weekly reporting

Who We're Looking For

You should be:

• Extremely organized and detail-oriented

• Proactive — you don't wait to be told what to do

• Comfortable holding people accountable and following up repeatedly

• A strong problem solver

• Excellent in written and spoken English

• Confident communicating by phone with U.S. clients and team members

• Experienced with CRM and project-management software

• Comfortable learning new software and AI tools quickly

• Able to manage multiple projects and priorities simultaneously

• Reliable and available during agreed U.S. business hours

Experience in construction, home improvement, landscaping, project management, operations, or another service-based business is highly preferred.

What Success Looks Like

The owner should not need to constantly check whether things were completed.

Your job is to know what is happening across the back office, identify what needs attention, follow through with the appropriate people, and make sure the operation keeps moving.

We are looking for someone interested in a long-term position with the opportunity to take on increasing responsibility as the company grows.

To Apply

Please send:

1. Your CV/resume

2. A short introduction explaining your operations/back-office experience

3. Examples of CRM/project-management systems you've used

4. Your expected monthly compensation in USD

5. Your availability to work overlapping U.S. Pacific Time hours

6. A short video introduction (preferred)

Please begin your application with the words “OWN THE DETAILS” so we know you carefully read the entire posting.