Remote ABA Intake & Scheduling Coordinator

Remote ABA Intake & Scheduling Coordinator

U.S. ABA Therapy Company | 100% Remote – South Africa

Schedule: Part-time, 30 hours per week, Monday–Friday, 9:30 AM–3:30 PM Eastern Time (U.S.)(Flexible)

Pay: Approximately R8,800 ZAR per month

Neurosprout ABA is looking for a confident, friendly, and highly organized Intake & Scheduling Coordinator to be the first point of contact for families interested in autism evaluations and ABA therapy.

This is a phone-heavy position. Your primary responsibility will be responding to new leads, speaking with parents, following up consistently, and converting qualified inquiries into scheduled appointments.

Responsibilities

• Call new leads and referrals promptly

• Answer incoming calls, texts, and emails from families

• Explain our autism evaluation and ABA therapy process

• Follow up with interested families until an appointment is scheduled

• Schedule autism evaluations and ABA assessments

• Conduct new-client intake

• Collect insurance cards, diagnostic reports, referrals, and other required documents

• Verify insurance eligibility and benefits

• Track clients throughout the intake process

• Follow up with families who miss or cancel appointments

• Maintain accurate information in our EMR/CRM

• Coordinate with BCBAs, providers, and our administrative team

Requirements

• Excellent, clear, easily understood spoken English

• Confident and professional telephone manner

• Strong sales, customer-service, or appointment-setting ability

• Friendly and comfortable speaking with parents

• Excellent follow-up skills

• Strong computer and data-entry skills

• Reliable computer and high-speed internet

• Quiet professional workspace

• Able to work U.S. Eastern Time business hours

• Reliable and highly organized

Experience in ABA therapy, healthcare intake, medical scheduling, insurance, call centers, appointment setting, or sales is strongly preferred.

We are looking for someone who doesn't simply answer calls—we want someone who can build trust with families, follow up consistently, and successfully turn inquiries into scheduled appointments.

Full-Time/Part Time | Long-Term | Remote