Receptionist
About the role and the company hiring.
We are a growing U.S. family law firm seeking an exceptional South Africa-based professional to serve as our Remote Receptionist & Client Intake Specialist.
You will often be the first person a prospective client speaks with when contacting our firm. We are looking for someone who is warm, polished, articulate, compassionate, organized, and confident on the telephone.
This is not simply a call-answering position. We need someone who can make an excellent first impression, listen carefully, gather information accurately, and help prospective clients take the next step toward scheduling a consultation with our firm.
ABOUT OUR FIRM
The Law Offices of E.F. Robinson, P.A. is a South Florida law firm focused primarily on family law and estate planning.
Our core values are:
Excellence
Compassion
Integrity
Our clients are often professionals, executives, business owners, and parents dealing with significant and highly personal family matters. Every person who contacts our office should be treated with professionalism, patience, dignity, and compassion.
RESPONSIBILITIES
• Answer incoming telephone calls professionally and warmly
• Speak with prospective clients and conduct initial intake
• Gather and accurately document prospective-client information
• Determine the nature and urgency of incoming inquiries
• Schedule consultations
• Follow up promptly with prospective clients who have contacted the firm
• Make outbound follow-up calls as needed
• Respond to basic email and website inquiries
• Maintain accurate information in our client intake/CRM system
• Route calls and messages to the appropriate team member
• Assist with appointment confirmations and scheduling
• Provide excellent client service to existing clients who contact the office
• Perform related administrative tasks as assigned
WHO WE ARE LOOKING FOR
The ideal candidate:
• Speaks excellent, fluent English
• Has a polished and professional telephone presence
• Is naturally warm, friendly, and empathetic
• Communicates confidently with professionals and high-level clients
• Is an excellent listener
• Is comfortable speaking with people experiencing divorce, custody disputes, and other stressful family situations
• Can remain calm when callers are emotional or upset
• Is highly organized and detail-oriented
• Learns technology quickly
• Follows procedures and instructions carefully
• Takes ownership of responsibilities
• Is dependable and punctual
• Understands the importance of confidentiality
• Has reliable high-speed internet and a professional, quiet home workspace
Previous experience in legal intake, a law firm, professional services, customer service, sales, healthcare intake, hospitality, or a high-volume telephone position is strongly preferred.
HOURS
This is a full-time remote position.
You MUST be available to work U.S. Eastern Time business hours. Because of the time difference, applicants should carefully consider whether they are comfortable consistently working these hours from South Africa.
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.