Evening Duty Executive

PLEASE NOTE: CV'S WHICH DO NOT CONTAIN PRIOR SHORT TERM RENTAL EXPERIENCE WILL BE REJECTED

We are a fast-growing short-term property management company operating across the UK. We provide accommodation for corporate, relocation and leisure guests whilst delivering professional property management services for our landlords. 

We are looking for a highly organised, proactive and commercially minded Evening Duty Executive to support our Guest Experience and Operations teams during the latter part of the working day. 

This role combines guest experience, operational coordination, and evening duty cover. You will take over outstanding matters from the daytime team, oversee guest arrivals and check-ins, deal with urgent issues and escalations, and ensure the business continues to operate smoothly into the evening. 

During quieter periods, you will also support the wider team with guest reviews, emails, booking administration, and other back-office tasks. 

A key part of the role is ownership and judgement. Not every issue needs to be resolved immediately. You will need to assess what requires action that evening, what should be escalated, and what can safely and efficiently be documented and handed over to the next working day. 

Working Hours/Budget 

• ZAR 6,400 per month (ZAR 1,600 per week) 

• ZAR 72 per hour 

• Up to ZAR 1,800 per week  

• Approximately 25 hours per week  

• Monday to Friday  

• UK Time: 15:30 to 20:30  

• Approximately 5 hours per day 

As the business continues to grow, there is likely to be an opportunity for the role to extend and include additional hours. 

Candidates should therefore have some flexibility and be comfortable working in a growing business where responsibilities and working patterns may develop over time. 

Responsibilities 

Guest Experience 

• Manage guest communications across Airbnb, Booking.com and direct booking channels.  

• Support check-ins, arrivals and stay-related issues.  

• Handle guest complaints, booking amendments and urgent requests.  

• Manage reviews, Resolution Centre cases and guest follow-up where required.  

Evening Duty & Operations 

• Take ownership of outstanding matters handed over by the daytime team.  

• Coordinate urgent maintenance, cleaning and contractor issues where required.  

• Assess whether issues require immediate action or can be handed over to the next working day.  

• Escalate significant or high-risk matters to the leadership team.  

• Keep clear records and provide a structured handover at the end of the shift.  

Booking & Administration 

• Respond to last-minute booking enquiries and assist with conversions.  

• Update bookings, property information and internal systems.  

• Use quieter periods to clear reviews, emails, outstanding tasks and general administration.  

• Support process improvements and other reasonable operational work as required. 

Required Qualities 

Required 

• Previous experience in short-term rental, hospitality or property management.  

• Excellent written and spoken English.  

• Strong organisational and time management skills.  

• Excellent judgement and decision-making ability.  

• Calm under pressure.  

• Strong ownership mentality.  

• Ability to manage multiple competing priorities.  

• Excellent attention to detail.  

• Professional communication skills.  

• Strong problem-solving ability.  

• Comfortable communicating with guests, contractors and suppliers.  

• Reliable internet connection and suitable home working environment. 

Preferred 

• Experience using Uplisting or similar PMS software.  

• Experience with Airbnb, Booking.com and OTA messaging systems.  

• Experience coordinating contractors and maintenance works.  

• Experience handling Airbnb Resolution Centre cases.  

• Experience using ClickUp or similar task management software.  

• KPI reporting experience.  

• Previous experience working weekends within hospitality or serviced accommodation. 

Interested applicants, please send the following: 

1. Resume in PDF format with one valid government ID attached.  

2. Internet Speed Test:  Result dated (date) , and onwards. 

3. No less than TWO Professional Work References with name, your relationship with them, their email address, and their mobile number.  

4. Photo of your home office with your computer and all backups clearly visible.  

5. 1 Minute Introductory Video  

Incomplete responses shall not be entertained.  

Good luck and we look forward to hearing from you!  

Thank you very much for your time.