Customer Success Specialist
About the role and the company hiring.
About Everhome Mobility
Everhome Mobility is a small, mission-driven business dedicated to improving the lives of individuals with mobility challenges. We provide and install home accessibility equipment — including stairlifts, grab bars, ramps, and mobility aids — empowering our customers to live safely and independently in their own homes.
We're a tight-knit team that takes our customers seriously. Every interaction we have is an opportunity to make a meaningful difference for someone navigating a real challenge.
Role Overview
We're growing and need a sharp, personable, and highly organized Customer Success Specialist to be the connective tissue between our customers and our operations. You'll be a key point of contact for inbound and outbound customer communication, help coordinate scheduling and project workflows, and contribute to our email marketing efforts.
This is a remote-first role open to candidates based in South America or South Africa. We value coachability, work ethic, and genuine care for customers above years of experience.
What You'll Do
• Handle inbound and outbound customer calls with professionalism, empathy, and clarity
• Schedule in-home assessments, installations, and follow-up visits, coordinating between customers and our field team
• Track and manage customer projects from initial inquiry through installation and post-sale follow-up
• Assist with email marketing campaigns — drafting content, maintaining lists, and reporting on performance
• Maintain accurate records in our CRM and communicate updates across the team
• Proactively follow up with leads and existing customers to drive sales and ensure satisfaction
• Identify customer needs and recommend appropriate products or solutions
• Escalate issues quickly and help resolve concerns in a way that preserves trust
What We're Looking For:
Required:
• Strong spoken and written English (C1 or higher — this is non-negotiable as all customer interactions are in English)
• Excellent interpersonal skills — warm, empathetic, and professional on the phone
• Highly organized with strong attention to detail and the ability to juggle multiple priorities
• Comfortable with scheduling software, CRM tools, and email platforms (training provided)
• Self-motivated and reliable in a remote work environment
• A genuine desire to learn and be coached — we'll invest in you if you invest in us
Nice to Have:
• Prior experience in customer service, sales, or account management
• Familiarity with email marketing tools (e.g., Mailchimp, Klaviyo, or similar)
• Experience in healthcare, home services, or senior care industries
• Basic project coordination or scheduling experience
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.