Customer Service / Reception
About the role and the company hiring.
Salary: R12,000 per month
Hours: Monday to Friday, 9:00am – 5:00pm (UK Time)
Location: Remote (South Africa)
Join a Growing UK Property Management Company
Managed Estates is a modern, forward-thinking UK block management company managing over 900 residential units across 38 developments. As we continue to grow and launch new services, we're looking for an organised, professional and customer-focused Customer Service Administrator to join our team.
This is a long-term, full-time opportunity with structured training, documented processes and genuine opportunities to develop your career.
About the Role
You will be one of the first points of contact for our clients and residents, providing excellent customer service while supporting our team with a range of administrative tasks. This role is ideal for someone who enjoys helping people, thrives in a busy environment and can confidently manage multiple priorities.
Key Responsibilities
Respond to emails from clients, residents and contractors
Handle inbound and outbound telephone calls professionally
Deal with customer queries and resolve issues wherever possible
Escalate complex matters to the appropriate team members
Perform accurate data entry using our property management system (Resident)
Book appointments with contractors and clients
Carry out general administrative and secretarial duties
Manage and update tasks using Monday.com
Support the wider team with day-to-day administration
What We're Looking For
We're looking for someone who is:
An excellent communicator with fluent written and spoken English
Friendly, professional and confident when dealing with customers
Highly organised with the ability to manage multiple tasks simultaneously
Proactive and able to work independently
Reliable with excellent attention to detail
Comfortable learning new software and following established processes
Previous customer service, administration or call centre experience would be an advantage, although experience within the UK property sector is not essential as full training will be provided.
What We Provide
Full training programme
Comprehensive operations manuals and training videos
Ongoing support from our UK management team
Modern systems including Resident and Monday.com
A stable, long-term position within a growing company
Annual salary review based on performance
Requirements
Reliable high-speed internet connection
Quiet home working environment
Own computer or laptop suitable for full-time remote work
Ability to work UK business hours (Monday to Friday, 9:00am – 5:00pm UK time) (1 hour for lunch)
Salary & Benefits
R12,000 per month
Annual salary review
Long-term career opportunity
Supportive and professional working environment
How to Apply
To show you've read this advert carefully, please include the word ORANGE at the beginning of your application.
In your application, please also answer the following question:
Describe a time when you dealt with a difficult customer. What was the situation, what action did you take, and what was the outcome?
Applications that do not include the keyword and answer the question may not be considered.
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.