Client Success Manager
About the role and the company hiring.
Client Success Manager – US Enterprise Clients
Location: Remote, South Africa
Employment Type: Full-time
Working Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Time
About the Role
We are looking for an experienced Client Success Manager who can confidently manage relationships with larger US companies.
This is a highly client-facing role. You will lead client calls, understand client objectives, communicate performance and recommendations, coordinate execution with internal teams, and ensure clients receive a professional and responsive experience.
The successful candidate must have exceptional spoken and written English and be comfortable leading conversations with senior executives and stakeholders at enterprise-level US companies.
Key Responsibilities
Lead client onboarding, performance-review and strategy calls
Build strong relationships with senior stakeholders at US companies
Understand each client’s business, goals, priorities and expectations
Communicate results, challenges and recommendations clearly and confidently
Prepare client updates, reports, meeting agendas and follow-up communications
Coordinate with internal strategy, campaign and delivery teams
Track commitments, action items and deadlines
Identify and resolve issues before they affect the client relationship
Identify opportunities to expand or strengthen client engagements
Maintain accurate client records and activity in the CRM
Required Experience and Skills
At least three years of experience in client success, account management or a similar client-facing role
Demonstrated experience managing business clients, preferably US-based companies
Exceptional spoken and written English
Strong executive presence and the confidence to lead client calls independently
Ability to communicate complex information clearly and professionally
Strong organization, follow-through and attention to detail
Comfortable discussing performance metrics, business objectives and strategic recommendations
Experience working remotely with distributed teams
Proficiency with CRM, video-conferencing and project-management tools
Must be available to work from 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday
For candidates in South Africa, these hours will generally be approximately 3:00 p.m. to midnight or 4:00 p.m. to 1:00 a.m., depending on daylight saving time.
Strong Preference Will Be Given to Candidates With
Experience working with enterprise or mid-market US clients
Experience in B2B SaaS, technology, marketing, sales or professional services
Experience leading onboarding, performance reviews or strategic account discussions
A track record of retaining and expanding client relationships
What We Are Looking For
We are not looking for someone who only responds to client requests or performs administrative account support. We need someone who can take ownership of the client relationship, lead conversations confidently, understand business issues and represent our company professionally with senior US stakeholders.
How to Apply
Please include:
Your resume
A brief explanation of your experience managing US business clients
An example of a difficult client situation you handled successfully
A short video introduction demonstrating your spoken English and communication style
Your expected monthly compensation in USD
Confirmation that you can consistently work from 9:00 a.m. to 6:00 p.m. Eastern Time
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.