Client Success & Delivery Manager
About the role and the company hiring.
We’re a high-performing marketing agency helping U.S. local service businesses generate leads and grow.
Our ads deliver strong results. We’re looking for someone who makes sure clients understand those results, take the right next steps, and receive what we promised—while keeping our delivery team organized and accountable.
You’ll be the main point of contact for your clients and the person who keeps their accounts moving forward. You should be comfortable leading calls, asking direct questions, catching missed details, and following through until an issue is resolved.
What you’ll own
Client onboarding: Lead kickoff calls, clarify goals, explain responsibilities, and agree on how success will be measured.
Weekly client calls: Explain performance clearly, review how leads are being handled, and leave each call with specific next steps and owners.
Delivery coordination: Manage priorities and follow-through across paid ads, CRM/website, and video. Check that work matches the client’s brief and ships on time.
Client retention: Update account health weekly using Red/Yellow/Green status. Spot concerns early and create a clear plan to address them.
Account records: Keep decisions, requests, commitments, and follow-ups in one organized client timeline.
Weekly reporting: Send a concise, one-page update or short Loom covering results, progress, issues, and what happens next.
You’ll do well here if you
Speak and write excellent English and can confidently lead video calls with U.S. business owners.
Understand lead generation, cost per lead, CRM systems, and follow-up well enough to ask useful questions and spot problems.
Can distinguish between an advertising issue, a delivery issue, and a client’s failure to follow up with leads.
Handle difficult conversations calmly and directly—with clients and teammates.
Turn vague requests into clear tasks, owners, and deadlines.
Follow up without reminders and keep recurring commitments consistently.
Experience in client success, account management, or project management is especially relevant. Agency experience, GoHighLevel knowledge, and experience managing a small remote team are strong advantages.
What success looks like
Your clients know where they stand and what to do next. The team delivers accurate work on time. Concerns surface early, commitments get tracked, and clients have clear reasons to stay.
As we grow, there’s room to take on more responsibility and help shape how we manage client success and delivery.
How to apply
Please include:
A brief summary of your relevant experience, including the types and number of clients you’ve managed.
A 60–90 second video introducing yourself and explaining why this role fits your strengths.
Your answer to this scenario: A client says, “These leads are terrible.” The ads are generating leads at a strong cost, but the CRM shows many haven’t been contacted. How would you investigate and handle the next client call?
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.