Watermelon SLA
A goal that looks fine on a chart but is actually failing. For example, a ticket was "closed" fast, but the user's problem wasn't solved.
Related Terms
Async Daily Check-ins
Posting your status and roadblocks in a Slack channel instead of having a live meeting. It lets everyone catch up on their own time.
Buddy System
Pairing a new hire with a veteran team member for support. Your buddy is there to answer any "silly" questions you have.
Culture Camp
A part of onboarding where you learn our history, values, and weird habits. It helps you feel part of the team before you start your real tasks.