Business Operator
About the role and the company hiring.
Star Home Handyman Ltd is a busy home services company providing repairs, maintenance, and improvement work to homeowners. From small fixes to bigger projects, our handymen show up on time, do the job right, and leave customers happy enough to call us back. We're growing, and we need a sharp operations person behind the scenes to keep our bookings full, our payments collected, and every job closed out cleanly — so our team on the ground can focus on the work.
About the Role
You'll own the day-to-day operations of our job pipeline — from the moment a customer books, through scheduling and dispatch, to collecting payment and closing out the job. You'll be the operational backbone that keeps our handymen busy, our customers informed, and our cash flowing.
Key Responsibilities
Booking & Scheduling
Answer inbound booking inquiries via phone, email, and text promptly and professionally
Schedule appointments and assign jobs to our handymen based on availability, location, and skill set
Manage the calendar to minimize gaps, travel time, and double-bookings
Confirm appointments with customers and send reminders to reduce no-shows
Handle reschedules and cancellations, backfilling open slots where possible
Payments & Invoicing
Generate and send accurate quotes and invoices
Collect payments (card, online, deposits) and record them in our system
Follow up on outstanding invoices and overdue accounts
Reconcile daily payments and flag discrepancies
Job Closing & Operations
Track each job from booked → in progress → completed → paid
Confirm job completion with handymen and customers
Close out jobs in our CRM/field service software with complete, accurate notes
Request reviews from satisfied customers after job completion
Escalate customer complaints or job issues to management promptly
Produce a simple end-of-day/end-of-week report (jobs completed, revenue collected, outstanding payments)
Requirements
2+ years experience in admin, operations, dispatch, customer service, or a similar VA role
Excellent spoken and written English with a professional, friendly phone manner
Strong organizational skills — you can juggle multiple jobs, handymen, and customers without dropping details
Comfortable taking payments and handling money-related conversations with customers
Proficient with scheduling/CRM tools (e.g., Jobber, Housecall Pro, ServiceTitan, or similar) or able to learn quickly
Reliable high-speed internet, quiet workspace, and backup power solution (important for load-shedding)
Available during [your business hours/time zone]
Nice to Have
Prior experience supporting a home services, trades, or handyman business
Experience with [your specific tools — e.g., QuickBooks, Stripe, Google Workspace, RingCentral]
Experience handling collections or accounts receivable follow-up
What Success Looks Like (first 90 days)
Every inbound booking request gets a response within [X minutes/hours]
The schedule is full and accurate with minimal handyman downtime
Payments are collected on or before job completion for [X]% of jobs
All completed jobs are closed out in the system same-day with clean notes
How to Apply
Send your CV along with a short note (or 1–2 minute voice/video recording) telling us about a time you managed scheduling or payments for a busy team. Include your availability and rate expectations.
This is a direct company role. Apply with a short statement and resume. HireSava does not charge applicants or sit in the middle of your application.
How to apply
Hit Apply now. You will be asked for a short application statement, your resume, and answers to any screening questions the employer added for this role.