Operations Assistant

Operations Assistant

We are a short-term property rental agency which operate in London. The successful candidate will be responsible for performing various tasks related to the operation of rental properties, managing the guest experience, and ensuring the highest level of guest satisfaction.

Working Days and Hours:

Thursday to Sunday (4 days) between 6:00pm to 9:00pm (UK time).

Responsibilities:

• Assisting in updating access codes to allow guests access to rental properties

• Assisting in scheduling maintenance and turnovers

• Following up on turnovers, maintenance, and inspections to ensure they are completed on time and to a high standard

• Supporting new property launches by following the onboarding SOP, setting up systems, checking key property details, assisting with listings, and preparing the property to go live.

• Tracking progress and addressing any issues that arise during the process

• Troubleshooting technical issues related to appliances used in rental properties

• Taking emergency calls and handling emergency situations.

• Knowledge of KPIs and how to track them is an asset.

• Supporting the directors, with ad hoc projects and administrative tasks

Required Qualities:

• Experience in short term rental management

• Great communication skills, in both written and verbal English

• Strong organisation skills, especially the ability to follow up with guests and team on issues

• Attention to detail

• Ability to prioritise tasks and manage multiple responsibilities

• Strong problem solving skills

• Driven and willingness to do every job to a high standard

• Well-mannered, polite, calm & caring

• Ability to handle emergency situations in a professional manner

• Answering emergency calls and help guests resolve issues such as lockouts, flooding, etc.

Interested applicants, please send the following:

1. Resume in PDF format with one valid government ID attached.

2. Internet Speed Test: Result dated (date), and onwards.

3. No less than TWO Professional Work References with name, your relationship with them, their email address, and their mobile number.

4. Photo of your home office with your computer and all backups clearly visible.

5. 1 Minute Introductory Video

Incomplete responses shall not be entertained.

Good luck and we look forward to hearing from you!

Thank you very much for your time.