MEDICAL RECEPTIONIST

We are a well-established Australian virtual reception service supporting busy medical and allied health clinics across the country. We are seeking an experienced Medical Virtual Receptionist who can provide a warm, professional first impression and handle patient enquiries with confidence and care.

This is a work-from-home position, ideal for someone who is organised, efficient, and genuinely enjoys helping people.

About the Role

• Answer incoming calls for medical and healthcare clinics

• Book and manage appointments accurately

• Handle patient enquiries with empathy and professionalism

• Take clear, detailed messages and forward via email/SMS

• Liaise with clinic staff when required

• Maintain confidentiality at all times

MUST HAVE REQUIREMENTS (Non-Negotiable)

Please do not apply unless you meet ALL of the following:

• English as your FIRST language (clear, fluent, professional communication is essential)

• Proven experience in medical or healthcare reception

• Microsoft 365 Desktop Applications (Outlook, Word, Excel – MUST be installed on your computer, not browser version)

• Active Google Account (Gmail, Google Drive, etc.)

• Reliable high-speed internet connection (no dropouts)

• Quiet, professional home office environment (no background noise)

• Strong computer skills and ability to learn new systems quickly

• Excellent phone manner – friendly, confident, and articulate

Highly Regarded

• Experience with medical software

• Previous virtual reception or call handling experience

• Ability to multitask across multiple clinics

• Understanding of medical terminology

Please include:

• A brief cover letter outlining your medical reception experience

• Confirmation that you meet ALL “must-have” requirements

• Your availability (days/hours)