Full-Time Virtual Receptionist + Admin Assistant – (Bournemouth, UK)

Alright, let's be clear about what this job actually is.

I run a local cleaning business in the UK (homes, Airbnbs, offices, the lot). Business is growing fast, and I need someone who's brilliant on the phone to be the company's voice. This isn't a "general VA" role – this is a receptionist job where you'll spend most of your day talking to customers.

What you'll actually be doing:

THE MAIN PART: Handling all phone calls – answering when customers ring, making outbound calls to leads, converting enquiries into bookings, and following up with quotes. This is 70% of the job, so if you don't love being on the phone, this isn't for you.

The rest:

• Replying to emails and enquiries

• Managing the diary and keeping me organised

• General admin that keeps the business running

• Maybe some light social media work

What you MUST have:

1-2 years of receptionist experience – I need someone who's done this before. You've answered phones professionally, handled multiple calls, dealt with customers who might be stressed or difficult, and you know how to sound warm and helpful even when it's your 50th call of the day.

An amazing phone voice – friendly, clear, energetic, professional. The kind of voice that makes people trust us and want to book. This is non-negotiable.

What I'm looking for:

• Receptionist experience is essential – if you've worked reception at a hotel, medical practice, estate agent, call centre, or any customer-facing phone role, you know what this job involves

• Comfortable chatting with customers who might be stressed (dirty homes aren't fun, so a calm, reassuring energy helps)

• Preferably a woman (most of our customers are women, and they respond better to a friendly female voice – just being honest)

• Reliable and self-motivated – after training, you run with it without constant supervision

• Clear accent that UK customers can understand easily (phone clarity is crucial)

What you get:

• Full-time hours: 40 hours per week (must overlap with UK business hours 9am-5pm GMT)

• Starting pay: $140 USD per week, increasing to $160 USD per week after 3 months, once you've learned the business

• Paid holidays: 2 weeks paid holiday + Easter off -- Good Friday/Easter Monday and Christmas off (25, 26 Dec and 1st Jan)

• Steady pay: Paid weekly on Wednesday, via Wise, on time, every time

• Work from home in your PJs if you want

• Chill boss who values people over perfection

Deal-breakers:

• No receptionist or phone-based customer service experience

• Hard accent that UK customers struggle to understand

• Can't commit to full-time hours consistently

• Need constant supervision after training

• Not responding within 5-10 minutes on WhatsApp during your shift

To apply:

Reply to this job post AND record a 30-60 second voice note on WhatsApp and send it to +447920400338 with the subject 'OneCall Cleaners Receptionist Job'.

In your voice note, tell me:

• Your name

• Where you worked as a receptionist (company name and how long)

• What you handled on the phones (taking bookings, answering queries, dealing with complaints, etc.)

• Why you'd be great with our customers

No fancy CV needed – I want to hear your personality and phone manner, not read buzzwords.

If you sound like someone who was born to be on the phone and make customers happy, we'll have a proper chat.

Cheers,

Seb
OneCall Cleaners