OPERATIONS SUPPORT OFFICER

Oztech Sparks Electrical & Security is a high-performance Australian company

specialising in CCTV, smart home technology, alarms and electrical services. We are

building a world-class backend operations team and are seeking an exceptional

Operations Support Officer to join our Philippines-based division. This is not a basic VA

role. This is a career opportunity inside a structured and growing organisation.

CORE RESPONSIBILITIES

• Answer inbound calls from Australian clients

• Return missed calls promptly and professionally

• Make outbound confirmation and follow-up calls

• Book quotes and jobs into our job management system

• Coordinate technician schedules accurately

• Manage shared inbox and prioritise emails

• Maintain clean and organised job documentation

• Follow up suppliers for ETAs

• Assist with invoice and payment follow-ups

• Provide basic tech support after structured training

WHO WE’RE LOOKING FOR

• Confident English communication with neutral accent

• Comfortable making outbound calls

• Assertive yet professional customer manner

• Highly organised and process-driven

• Technically capable and fast learner

• Reliable internet connection and quiet workspace

IDEAL EXPERIENCE

• 2+ years in customer service or operations support

• Experience with scheduling systems or job management platforms

• Experience working with Australian clients preferred

• Experience handling payment reminders or follow-ups

WHAT WE OFFER

• Full-time stable position

• Long-term career pathway

• Structured onboarding and training

• Supportive leadership team

• Performance-based growth opportunities

• Direct exposure to leadership and operations management

WORKING HOURS

• Monday–Friday aligned with Australian business hours (AEST)

SALARY

• Competitive salary based on experience

• Above-average compensation for high performers

HOW TO APPLY

• Submit a 2–3 minute video introduction

• Outline your phone handling experience

• Provide internet speed test screenshot

We are building a long-term operations division. If you want stability, structure and the

opportunity to grow inside a high-performance Australian company — this is your

opportunity.